We care about the quality of our products and how you, as a customer, receive them. That’s why we use “Shiprocket” as our shipping and delivery partner to get your goods delivered on time!
All our orders are handcrafted and custom-made. We do not believe in the concept of stockrooms and inventory; hence all our products are made from scratch. It takes around 3-4 weeks to craft your product. (The time for crafting and shipping may vary, depending upon the size of your order or the level of customization required.)
The shipping charges will depend on the size and dimensions of your order. They will automatically be added to your final cart value, or you can check out our “shipping charge sheet” for a more accurate idea before placing your order.
For other questions related to our shipping policy, you can reach out to us at……….
Please note: Neeknots also ships adorable creations worldwide! Custom duty charges will be borne by the customer
Returns & Replacement Policy – India
We are a company that does our very best to deliver the highest quality service with every product. We have high standards, and we want you, as one of our valued customers, to feel empowered in choosing what’s right for your needs!
The returns & replacement policy of Neeknots is easy to use.
The policy gives you an option to raise a request to inform us of returns & replacement within seven days from the delivery date.
In case of replacement, please reach out to us at email@example.com or 9925026901. We’re happy to send another one, but please be aware there may be some delays because these things take time (lots more than just checking off boxes).
In case of returns, we offer store credit valid for three months. Once we receive your return, our team will do the quality check at our end and if it passes, you’ll get a refund.
NOTE: Do note that you will be responsible for all return shipping fees. We recommend that you keep track of the package that is being returned for a hassle-free replacement or refund.
Returns & Replacement Policy – International
Ensure the size you are ordering is perfect as there is no exchange or refunds in international shipping.
We do not offer cancellations as each order is designed and crafted individually to meet our customer’s requirements. For questions regarding the same, please reach out to us at firstname.lastname@example.org or 9925026901.